Privacy Policy

Last Updated: December 18, 2025

1. Introduction

MediaVEN ("Company," "we," "us," or "our") is a GoHighLevel (GHL) white-label agency providing CRM solutions, business automation, marketing tools, and business optimization services. We are committed to protecting your privacy and ensuring transparency regarding how we collect, use, store, and protect your information.

This Privacy Policy explains how we handle personal and business data when you use our services, websites, software, and integrations (collectively, the "Services").

By using MediaVEN’s Services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

  • Name

  • Email address

  • Phone number

  • Business name

  • Billing and payment information

  • Login credentials (for platform access)

2.2 Business & CRM Data

  • Customer contact information uploaded by you

  • Messages (SMS, WhatsApp, email, social media)

  • Appointment and calendar data

  • Automation workflows and pipelines

  • Marketing performance data

2.3 Technical & Usage Data

  • IP address

  • Browser type and device information

  • Log files and activity data

  • Cookies and tracking technologies

3. How We Use Your Information

We use collected information to:

  • Provide, operate, and maintain our Services

  • Configure CRM systems and automations

  • Enable communication tools (SMS, WhatsApp, email, Facebook, etc.)

  • Process payments and manage subscriptions

  • Improve system performance and user experience

  • Provide customer support and technical assistance

  • Comply with legal and regulatory requirements

MediaVEN does not sell or rent your personal data.

4. Data Sharing & Third-Party Services

We may share data only as necessary with trusted third-party providers, including but not limited to:

  • GoHighLevel (CRM platform)

  • Twilio (SMS & WhatsApp messaging)

  • Meta (Facebook & Instagram messaging)

  • Google services (Calendar, Sheets, email)

  • Payment processors (e.g., Stripe)

These providers process data according to their own privacy policies and applicable laws.

5. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your data, including:

  • Secure authentication and access controls

  • Encrypted data transmission where applicable

  • Limited internal access to sensitive information

While we strive to protect your data, no system can guarantee 100% security.

6. Data Retention

We retain personal and business data only for as long as necessary to:

  • Provide our Services

  • Meet contractual obligations

  • Comply with legal requirements

Upon account termination, data may be deleted or anonymized unless legally required to retain it.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Request correction or deletion

  • Restrict or object to processing

  • Request data portability

To exercise these rights, contact us using the details below.

8. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

  • Maintain secure sessions

  • Analyze usage and improve functionality

  • Enhance user experience

You can control cookies through your browser settings.

9. White-Label & Client Responsibility

If you are using MediaVEN as a white-label provider for your own clients:

  • You are responsible for obtaining proper consent from your end users

  • You must comply with applicable data protection laws (e.g., GDPR, CCPA)

  • MediaVEN acts as a data processor where applicable

10. Messaging, Communication & Consent Compliance

MediaVEN provides tools that enable SMS, WhatsApp, email, and social media communications. You acknowledge and agree that:

  • You are solely responsible for obtaining all required opt-in consents from your contacts

  • You must comply with applicable messaging, anti-spam, and consumer protection laws (including TCPA, CAN-SPAM, GDPR, and similar regulations)

  • MediaVEN is not responsible for improper, unauthorized, or unlawful use of messaging features by you or your clients

Use of communication tools is provided on an "as-is" basis and subject to third-party platform rules and policies.

11. Automation & AI Disclaimer

Our Services may include automated workflows, AI-generated responses, or optimization tools designed to improve efficiency.

  • Automated and AI-generated outputs are provided for informational and operational purposes only

  • MediaVEN does not guarantee accuracy, business outcomes, revenue growth, or performance results

  • You remain responsible for reviewing, approving, and monitoring all automated actions and communications

12. International Data Transfers

Your information may be processed, stored, or transferred in the United States or other jurisdictions where MediaVEN or its service providers operate. By using the Services, you consent to such transfers, subject to applicable data protection laws.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date.

Continued use of the Services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

MediaVEN
Email: [email protected]